Digital Account Manager

Responsibilities & duties

• Own day-to-day client communication and relationship management
• Understand client objectives and translate them into actionable project briefs
• Collaborate with internal teams to scope projects, build timelines, and allocate resources
• Manage multiple projects simultaneously, ensuring they’re delivered on time and within budget
• Guide clients through CRM onboarding, HubSpot system setup, or campaign delivery
• Monitor project progress and surface risks, blockers, or changes in scope
• Prepare and present reports, campaign performance insights, and strategic recommendations
• Manage internal task tracking and status updates using project management software (Accelo)
• Collaborate with the Service Director and senior team on account growth opportunities
• Proactively look for ways to improve account health, engagement, and retention

Qualifications & skills

• 2+ years of experience in an Account Management or Client Services role within a digital agency
• Strong understanding of digital marketing, CRM, and content-led campaigns
• Familiarity with CRM, WordPress, Google Ads, Meta Ads, and email marketing tools
• Familiarity with web design and the development process.
• Excellent communication and relationship-building skills
• Organised, proactive, and comfortable working on multiple projects at once
• Confident in running meetings, presenting reports, and handling client questions or objections
• Experience working with cross-functional teams (designers, devs, strategists, PMs)
• Familiarity with project management platforms like Accelo, ClickUp, or Monday.com
• Bonus Points: Extensive experience with HubSpot

Why Join MO Agency?

• Vibrant Culture: Engage in a lively and collaborative environment that fosters creativity and innovation.
• Competitive Remuneration: Enjoy attractive compensation packages that recognise your expertise and contributions.
• Growth Opportunities: Participate in exciting projects that offer professional development and career advancement.
• Comprehensive Benefits: Take advantage of flexible work arrangements, generous leave policies, and extensive health and wellness programs.

If you’re passionate about digital marketing and technology - and looking to make a significant impact within a forward-thinking agency, we’d love to hear from you!

Benefits

• Great Company Culture: Be part of a dynamic and supportive team that values creativity and collaboration.
• Flexible Work Options: Flexible offices and remote days to suit your productivity needs.
• Generous Leave:
  • Year One: 20 leave days / Year Two: 22 leave days / Year Three: 24 leave days
• Office Locations: Offices in Johannesburg and Cape Town, with remote positions available.
• Equipment Provided: Apple MacBook and a second screen to ensure you have the tools you need.
• Wellness: In office health snacks
• Mental Health: Paid access to organisational psychologist (up to two sessions p/month)