Case Study
HubSpot implementation for a multi-brand safari and beach travel group
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Paradise & Wilderness moved its entire guest service operation from Freshdesk to HubSpot Service Hub, handling around 1,500 tickets a day. It replaced 11 brand websites with 2 on HubSpot Content Hub, and launched direct online booking for all 17 properties and for its Tanzania and Zanzibar safari packages. HubSpot now handles all B2B (travel agents) and B2C (direct customers and guests) lines of business for the group. At a glance: Service, sales, websites and booking for five brands on one HubSpot platform