Service Hub Implementation

Empower your business with an easy-to-use and automated customer service solution that creates exceptional experiences at every touchpoint.


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Why MO

Experience in 200+ HubSpot CRM Implementations

In today's customer-centric landscape, offer unparalleled service experiences that not only retain but also delight and convert customers into brand promoters.

With MO Agency's customer service strategies, backed by HubSpot's Service Hub, you're primed to set industry standards.

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Ticket System Implementation

Efficiently categorise, prioritise, and solve customer inquiries using HubSpot's ticketing system.

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Feedback and Surveys

Harness HubSpot's tools to gather real-time feedback, ascertain customer sentiments, and drive impactful changes.

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Automation of Service Processes

Implement automated workflows to ensure timely follow-ups, reminders, and escalation when needed.

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Live Chat & Chatbots

Engage customers in real-time, offering immediate solutions and guidance, elevating their experience.

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Knowledge Base Development

Create an extensive repository of FAQs, guides, and solutions, allowing customers to self-resolve common queries.

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Comprehensive Reporting:

Dive deep into customer service metrics to continually refine and enhance the customer experience.

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Contact & Ticket Management

We’ll organise all your contacts in one place, track every interaction, and manage deals through every sales funnel stage.

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Template and Document Management

Maintain an easy-to-access set of ticket responses and documents to enable consistent responses.

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Team Collaboration Tools

Enhance internal communication, ensuring teams are aligned in when addressing customer needs.

Why choose MO

Deep understanding of your service process

We begin by thoroughly understanding your current customer service setup, pinpointing challenges, and outlining goals.

We have structured weekly sessions where we work together to build your process into HubSpot and improve where we can.

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Why choose MO

Tailor HubSpot's Service Hub

We configure and personalise HubSpot's Service Hub to align with your business needs.

We use a phased strategy to bring elements online at the perfect pace for your business. 

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Why choose MO

Team Training & Adoption

We ensure all members, from leadership to frontline service representatives, are adept with the system's capabilities and best practices.

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Why choose MO

Continuous Improvement

We’ll regularly review and refine strategies based on feedback, ensuring consistent evolution and improvement of your service quality.

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Our approach to HubSpot Service Hub

In today's customer-centric landscape, offering unparalleled service experiences that retain your current customers and turn them into your most significant source of referrals is critical.

Effective Ticketing System

Streamline customer queries, ensuring timely and efficient resolution with a powerful ticketing mechanism.

Knowledge Management

Equip your customers with instant solutions, reducing ticket volumes and enhancing self-service.

Proactive Issue Resolution

With detailed analytics, anticipate customer issues and address them even before they arise.

Integrated Service Platform

An integrated approach to customer service that provides visibility across the business to sales, marketing and ops. 

Modern, flexible strategies

Industry customer service experience

Upgrade your customer service strategy. Engage with MO Agency today and journey towards achieving service excellence.

Track records in

  • Banking & finance
  • Manufacturing
  • Insurance
  • IT & cyber security

  • Professional services
  • Recruitment
  • SaaS
  • and more...
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Leading companies we’ve worked with

We are proud to have assisted these companies with their service processes and CRM requirements in HubSpot, setting them on a path to long-term success and growth.

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MO Agency


It was very refreshing to work with an agency that knows what they are doing, brings a lot of value to the team and is extremely professional. They are a pleasure to work with.

Vince De Castro

Digital Manager, FXPRIMUS
51-200 employees

Working with MO Agency for over a year has been a remarkable experience. Very fast and efficient. The service is amazing and easy to adapt to.

Chante Isaacs

Enrollment Officer, The Student Hub
201 to 1,000 employees

MO Agency delivered above expectations. Communication, service, and the quality of work really stood out. It was a pleasure working with a service provider where they keep you moving forward. A refreshing experience.

Ean Barnard

Head Of Brand & Marketing, Finch Technologies
11 to 25 employees

Frequently Asked Questions

What distinguishes MO Agency's HubSpot Service Hub implementation from others?

MO Agency's HubSpot Service Hub implementation is unique due to our deep understanding of customer service processes and our ability to tailor HubSpot's powerful tools to your specific business needs. With experience in over 200 HubSpot CRM implementations, we focus on creating automated, user-friendly customer service solutions that not only retain customers but also convert them into brand promoters.

How long has MO Agency been specialising in HubSpot Service Hub implementations?

MO Agency has been specialising in HubSpot Service Hub implementations for several years, leveraging our extensive experience in CRM and customer service strategies. Our expertise is backed by a track record of successful implementations across various industries.

Can MO Agency provide examples of successful HubSpot Service Hub implementations?

While we respect the confidentiality of our clients, MO Agency has a strong portfolio of successful HubSpot Service Hub implementations across diverse sectors. We are happy to share more detailed insights and success stories upon request.

What is the process for implementing HubSpot Service Hub?

Our implementation process begins with a thorough understanding of your current customer service setup and goals. We then tailor HubSpot's Service Hub to align with your business needs, followed by structured sessions to build and improve your processes. Our approach includes team training and adoption, ensuring all members are proficient with the system.

How long does a typical HubSpot Service Hub implementation project take?

The duration of a HubSpot Service Hub implementation varies depending on the complexity and specific requirements of your business. We work closely with you to establish a timeline that meets your needs and ensures a smooth and efficient implementation process. 

How does MO Agency utilise HubSpot surveys to enhance customer service?

Our approach involves designing and implementing surveys that meet your service goals. We use these surveys to assess customer satisfaction and make meaningful service strategy changes. We analyse real-time feedback to help you understand customer needs and improve services.

Can MO Agency set up automated ticket rotation and management in HubSpot Service Hub?

Yes, we've set up many of our clients with automated ticket rotation and management. Our approach ensures that customer inquiries are efficiently categorised, prioritised, and routed to the appropriate team members. We implement automated workflows for timely follow-ups and escalations, ensuring that no customer query goes unresolved. This system not only streamlines your ticket management process but also enhances the overall efficiency and responsiveness of your customer service team.

Can MO Agency set up service teams in HubSpot Service Hub?

Service teams in HubSpot Service Hub are crucial to our implementation strategy. Your customer service department's structure and dynamics are our starting point. Based on this, we organise your HubSpot service teams with clear roles and responsibilities. 

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Let's chat. We'd love to hear from you.

Sustainable growth with Digital Marketing, HubSpot, CRM and data driven strategies.


South Africa

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