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HUBSPOT ELITE PARTNER

HubSpot Support & Training

Close the gap between what HubSpot can do and what your team actually uses it for.

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ONGOING SUPPORT

Is your team using 20% of a platform you’re paying 100% for?

Most HubSpot portals are underused — not because the platform lacks features, but because the team was never properly enabled. We provide the ongoing support and training that turns HubSpot from an expense line into a revenue engine.

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WHY MO FOR SUPPORT

Support that solves problems and builds capability — not just answers tickets

We don’t operate a generic help desk. Our support team are certified HubSpot specialists who understand revenue operations, data architecture, and the real-world challenges your teams face daily.

Dedicated support team

You work with specialists who know your portal, your processes, and your business. No anonymous ticket queues. No starting from scratch every time.

Strategic, not just reactive

We don’t just fix what’s broken. Monthly reviews identify optimisation opportunities — workflows to improve, reports to refine, features your team isn’t using yet.

Role-based training

Sales reps, marketing managers, service agents, and admins each get training specific to their workflows. No one sits through features they’ll never use.

Live and on-demand

Live workshops for complex topics. Recorded walkthroughs for everyday tasks. Your team learns in the format that works for them — and can revisit whenever they need to.

Portal health monitoring

We track data quality, workflow performance, and integration health proactively. Issues are flagged before they affect your pipeline or reporting.

SLA-backed response times

Priority-based support with clear response time commitments. Critical issues get same-day attention. Non-urgent requests are resolved within 48 hours.

Managed support that treats your portal like our own

Our managed support service goes beyond ticket resolution. We assign a dedicated team who learns your portal, your processes, and your business context. When you log a request, we don’t need a briefing — we already understand the architecture, the data model, and the team workflows. Monthly health checks surface issues before they compound, and quarterly reviews ensure your HubSpot environment evolves alongside your business.

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Training that sticks because it’s built on real work

Generic HubSpot Academy videos teach features. We teach your team how to use those features in the context of their specific workflows, data, and goals. Training sessions use your actual portal, your real pipelines, and your live data — so the learning is immediately applicable. We run onboarding programmes for new hires, upskilling workshops for power users, and admin training for your internal HubSpot champions.

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THE REALITY

Without Proper Support / With MO Agency

The adoption gap is the most expensive problem in CRM. Here’s what it looks like — and what it looks like solved.

Without Proper Support

  • Feature atrophy — Your team uses basic CRM features and ignores the rest. You’re paying enterprise prices for a digital address book.
  • Tribal knowledge — One person knows how things work. When they leave, processes break and nobody knows how to fix them.
  • Workaround culture — Reps build spreadsheets alongside the CRM. Marketing creates manual processes. The platform becomes optional.
  • Data degradation — Without governance, data quality declines every week. Duplicate contacts and inconsistent entries erode reporting accuracy.
  • Slow issue resolution — When something breaks, nobody knows who to call. Internal troubleshooting wastes hours.

With MO Agency

  • Full platform utilisation — Your team uses the features they’re paying for. Regular training surfaces new capabilities and ensures adoption.
  • Documented, transferable knowledge — Processes are documented, workflows are explained, and multiple team members understand the system.
  • Native workflows, not workarounds — If it can be done in HubSpot, it’s done in HubSpot. Workarounds are replaced with platform-native solutions.
  • Proactive data governance — Data quality rules, validation workflows, and regular audits keep your database clean and reporting accurate.
  • Same-day expert response — SLA-backed support from a team that knows your portal. Critical issues are triaged immediately.
HOW IT WORKS

Our ongoing support framework

A structured engagement model that combines reactive support with proactive optimisation.

Onboarding & Portal Audit
We audit your current portal, document the architecture, and identify quick wins. Your dedicated support team gets up to speed before day one.
Ongoing Managed Support
Your team logs requests through a dedicated channel. We handle configuration, troubleshooting, workflow builds, and reporting — with SLA-backed response times.
Monthly Health Checks
We review data quality, workflow performance, integration health, and usage patterns. Issues are flagged proactively.
Quarterly Strategic Reviews
We meet with your team to review what’s working, what needs attention, and what’s coming next. The support plan evolves alongside your business.
THE PROCESS

Our proven migration framework

A unified CRM becomes the backbone of your entire operation. Every team, every tool, every data point — connected and flowing.

Discovery & Audit

We map your current CRM architecture — objects, properties, automations, integrations, and data quality. We identify what migrates, what gets cleaned, and what gets retired.

Target-State Design

We architect your HubSpot environment based on how your revenue teams actually operate. Lifecycle stages, pipelines, custom objects, and permissions are designed before any data moves.

Data Migration & Validation

Records migrate in stages with validation at every checkpoint. Contacts, companies, deals, activities, and custom objects are reconciled against source data to confirm zero loss.

Integration & Automation Rebuild

Connected systems are re-pointed to HubSpot. Workflows, lead routing, and automated processes are rebuilt and tested in the live environment before full cutover.

Go-Live & Hypercare

Parallel running ends with a controlled cutover. We provide 30 days of active hypercare — monitoring data flows, fixing edge cases, and reinforcing team training.

WHAT'S INCLUDED

Everything your team needs to get full value from HubSpot

From day-to-day troubleshooting to strategic optimisation — our support plans cover the full spectrum.

Portal Configuration

Property changes, pipeline adjustments, form updates, workflow modifications, and permission management. The day-to-day configuration your team needs done right.

Troubleshooting & Fixes

Broken workflows, sync errors, data anomalies, and integration issues. We diagnose and resolve issues with SLA-backed response times.

Team Training

Role-based sessions for new hires, power user workshops, and admin training. Live or recorded — delivered on your portal, with your data.

Ongoing Optimisation

Workflow improvements, reporting refinements, new feature adoption, and automation enhancements. We continuously improve how your team uses HubSpot.

FULL PLATFORM SUPPORT

Expert support across every HubSpot Hub

Our team holds certifications across every Hub. Whatever your team is using — or should be using — we’ve got it covered.

Marketing Hub

Email deliverability, automation troubleshooting, campaign setup, lead scoring refinement, and attribution reporting support.

  • Email template and workflow support
  • Lead scoring optimisation
  • Campaign tracking and attribution
  • Form and landing page management
  • List segmentation and hygiene

Sales Hub

Pipeline configuration, sequence optimisation, forecast setup, and deal automation support for your sales team.

  • Pipeline and deal stage management
  • Sequence and template optimisation
  • Forecast and quota configuration
  • Meeting and prospecting tool setup
  • Sales reporting and dashboards

Service Hub

Ticket routing, SLA management, knowledge base updates, and service automation support.

  • Ticket pipeline and routing rules
  • SLA configuration and monitoring
  • Knowledge base management
  • Customer feedback surveys
  • Service workflow automation

Operations Hub

Data sync troubleshooting, custom-coded actions, data quality rules, and integration health monitoring.

  • Data sync configuration and monitoring
  • Custom-coded workflow support
  • Data quality rule management
  • Integration health checks
  • Programmable automation maintenance

Support plans built for how you work

Flexible engagement models that scale with your needs — from lightweight support to fully managed HubSpot operations.

Essentials

Ticket-based support for configuration changes, troubleshooting, and ad-hoc requests. Ideal for teams with internal HubSpot capability who need expert backup.

Growth

Managed support with monthly health checks, proactive optimisation, and role-based training sessions. For teams scaling their HubSpot usage.

Enterprise

Dedicated support team, quarterly strategic reviews, priority SLAs, and continuous platform optimisation. For organisations where HubSpot is business-critical.

Training Only

Standalone training programmes for teams who need upskilling without ongoing support. Onboarding, power user workshops, and admin certification tracks.

CASE STUDIES

Trusted by leading brands

Support Client

Provided managed HubSpot support for a 200-person sales team, reducing ticket resolution time by 60% and increasing platform adoption from 40% to 85% within six months.

Read case study

Training Client

Delivered role-based HubSpot training across marketing, sales, and service teams — resulting in a 3x increase in workflow automation usage.

Read case study

Financial Services Client

Ongoing portal management for a financial services firm, including monthly health checks, data governance, and quarterly strategic reviews.

Read case study
Cloudflare case study
CASE STUDY

How Cloudflare scaled global security operations with HubSpot

Discover how we helped Cloudflare unify their revenue operations, streamline lead routing across 30+ regions, and increase pipeline velocity by 45% using HubSpot Enterprise.

Read the full story
TESTIMONIALS

Client Testimonials

I’ve been impressed with MO Agency’s ways of working. They are reliable in their deadlines and follow-up. They have expert knowledge of HubSpot systems.

Shimkin J.

Manager | Banking & Financial Services

We brought in MO Agency to help us get set up on HubSpot for marketing and sales, and it’s been a great decision. Communication has been terrific throughout: fast, clear, and helpful.

Noone S.

Managing Director

Working with MO Agency was a seamless and highly professional experience. Their expertise in HubSpot implementation made our project feel straightforward and efficient.

Stables C.

Marketing Manager

Reviews from the HubSpot Partner Directory. View them all.

OUR CLIENTS

Clients

We help our clients achieve sustainable growth with clear user journeys, innovative campaigns, automation, visibility and integration.

Frequently Asked Questions

What’s included in managed HubSpot support?

Managed support covers portal configuration changes, workflow builds and modifications, troubleshooting, data quality management, integration monitoring, and reporting adjustments. You get a dedicated support team who knows your portal, SLA-backed response times, and monthly health checks that surface issues proactively. The scope scales with your chosen plan — from ticket-based support to fully managed operations.

How quickly do you respond to support requests?

Response times depend on your support plan and issue priority. Critical issues (broken integrations, data sync failures, workflow errors affecting live operations) receive same-day response. Standard requests (configuration changes, reporting adjustments, new workflow builds) are typically responded to within 24–48 hours. All SLAs are documented in your support agreement.

Can you train our team if we didn’t implement with MO?

Yes. We regularly train teams on HubSpot portals we didn’t build. We start with a portal audit to understand your setup, then design training programmes around your specific architecture, workflows, and data. This is often more valuable than generic HubSpot training because it’s tailored to your actual environment, not a demo portal.

What does HubSpot training cover?

Training is role-based and practical. Sales teams learn pipeline management, sequences, and prospecting tools. Marketing teams cover automation, campaign setup, and reporting. Service teams focus on ticket management, knowledge base, and SLAs. Admins learn portal governance, data quality, and user management. Every session uses your live portal and real data.

How much does ongoing HubSpot support cost?

Support plans start from R25,000 / £1,250 per month for Essentials-tier support. Growth and Enterprise plans scale based on the number of Hubs, team size, and service scope. Standalone training programmes are priced per engagement. We provide a detailed proposal after understanding your team size, portal complexity, and support requirements.

Can we start with support and add training later?

Absolutely. Many clients start with managed support and add training as they identify adoption gaps. We also run periodic training needs assessments as part of our quarterly reviews, so we can recommend training when it will have the most impact rather than delivering it all upfront when your team may not be ready.

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