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At MO Agency, we’ve tested and used more cloud-based telephony systems than I care to remember. But when it comes to simplicity, speed of deployment, and AI-powered features that actually move the needle for sales and service teams, Dialpad is in a league of its own.
What is Dialpad?
Dialpad is a cloud-based AI telephony solution that delivers everything you need from a modern phone system, without the headaches of legacy VoIP or PBX setups. You don’t need to be a telephony expert. You don’t need on-prem hardware. And you certainly don’t need weeks of implementation.
In fact, if you’ve got a credit card and 30 minutes, you can be live.
Need a helping hand? Review our Diapad Support page and reach out.
Global Numbers, Local Reach
Dialpad supports number porting and local number purchases across South Africa, the UK, Europe, and beyond. This makes it ideal for businesses scaling globally, or those that want to maintain a local presence in different territories.
Built for Sales, Service and Operations Teams
Dialpad isn’t just a dialer—it’s an intelligent communication platform.
AI-Powered Call Summaries: Every call is recorded, transcribed, and summarised with AI. The summaries can be posted directly to your CRM or accessed within Dialpad itself.
CRM Integrations: It integrates seamlessly with major CRMs, including HubSpot, Salesforce, Zoho, Microsoft Teams, and Zendesk.
Click-to-Call from CRM: In our setup, for example, sales reps can click a phone icon inside HubSpot, which launches a Dialpad call, tracks the disposition, and stores the call recording and summary automatically.
The bottom line? Your team spends less time typing up notes and more time selling or serving.
Analytics That Drive Performance
Dialpad provides a company-wide view of your call analytics—from call volumes and durations to response times and sentiment tracking.
Whether you’re running a small sales team or a full-blown call centre, the insights are there to fine-tune your operations.
Pricing That Scales with You
Most of our clients land on the $25/month Dialpad Connect plan. Why? Because it includes unlimited local and regional calls, CRM integrations, call recordings, and AI summaries—all the essentials.
Yes, there are cheaper $15 plans. But the difference in value at $25 is night and day if you want real productivity gains.
Fastest Implementation on the Market
The hardest part of getting Dialpad live? Porting your numbers. And the hard part is waiting a few weeks to complete the process with the local provider.
That’s it.
Everything else—from setting up users to enabling integrations—is fast and user-friendly. You can be operational within a day.
Mobile and Desktop Apps for a Remote-Ready Workforce
Dialpad works across mobile and desktop, which makes it perfect for distributed teams. Your staff can work from anywhere and still appear local, thanks to geo-specific number assignments.
Final Thoughts
We’ve implemented Dialpad for clients who wanted to go live in less than a week, and it delivered. Between the AI, the CRM integration, the ease of use, and the pricing, it’s hard to find a better fit for growing sales and service teams.
If you're looking for a smart, scalable, and affordable telephony system that works, this is it.
Let’s talk if you’re ready to modernise your phones.
