Careers

Job Description

As a HubSpot Onboarding Specialist at MO Agency, you’ll be responsible for delivering successful, project-based onboarding for new clients across the full HubSpot ecosystem. You’ll guide businesses through portal setup, data migration, CRM structure, user training, and early campaign configuration.

Working closely with Account Managers, Strategists, and our Development and Design teams, you’ll help set the stage for long-term success, ensuring clients get fast wins and a solid HubSpot foundation tailored to their goals.

You’ll support onboarding across Marketing Hub, Sales Hub, Service Hub, Ops Hub, and occasionally Content Hub. Projects are varied, structured, and client-facing, with a clear handoff to long-term management teams once onboarding wraps.

Responsibilities & duties

Deliver structured onboarding for new HubSpot clients across one or more Hubs
Set up portals, user permissions, custom objects, pipelines, and dashboards
Guide clients through early CRM and campaign strategy
Configure forms, workflows, automation, email templates, and integrations
Conduct training sessions and onboarding calls
Coordinate with PMs, Designers, and Developers on custom needs (e.g. website upgrades and integrations)
Track onboarding timelines and deliverables using internal systems
Support smooth handoff to CRM Specialists or Strategists post-onboarding
Stay up to date on HubSpot product updates and certifications

Qualifications & Skills

2–4 years in a digital, CRM, or onboarding role (agency or tech environment)
Solid experience with HubSpot (especially Sales, Marketing, or Service Hub)
Strong client-facing and project coordination skills
Great communicator—verbal and written
Organised, deadline-driven, and confident, managing multiple projects
Bonus: HubSpot Onboarding Accreditation or similar certifications
Bonus: Experience with project management tools like Accelo or ClickUp

Why Join MO Agency?

Vibrant Culture: Engage in a lively and collaborative environment that fosters creativity and innovation.
Competitive Remuneration: Enjoy attractive compensation packages that recognise your expertise and contributions.
Growth Opportunities: Participate in exciting projects that offer professional development and career advancement.
Comprehensive Benefits: Take advantage of flexible work arrangements, generous leave policies, and extensive health and wellness programs.

If you’re passionate about digital marketing and technology, and looking to make a significant impact within a forward-thinking agency, we’d love to hear from you!

Benefits

Great Company Culture: Be part of a dynamic and supportive team that values creativity and collaboration
Flexible Work Options: Flexible offices and remote days to suit your productivity needs
Generous Leave:
- Year One: 20 leave days / Year Two: 22 leave days / Year Three: 24 leave days
Office Locations: Offices in Johannesburg and Cape Town, with remote positions available
Equipment Provided: MacBook Pro and 2nd display, ensuring you have the tools you need.
Professional development: Mentorship, programmes and budget, HubSpot certifications support
Wellness: In-office health snacks
Mental Health: Paid access to an organisational psychologist (up to two sessions p/month)

HubSpot Onboarding Specialist

We’re looking for HubSpot Onboarding Specialists to lead structured implementations across Sales, Marketing, Service, and Ops Hubs—helping clients unlock value fast through setup, training, and CRM alignment.

Job Description

Responsibilities & duties

Qualifications & Skills

Why Join MO Agency?

Benefits

Company Culture

A team-first culture