Twilio & Segment Support and Implementation | Gold Partner

WHY MO AGENCY

Africa’s first Twilio Gold Partner

We combine deep Twilio expertise with a commitment to intuitive customer experiences that drive real business results. From WhatsApp to contact centres, we architect solutions that connect your teams to your customers across every channel.

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TWILIO CAPABILITIES

What We Deliver with Twilio

From programmable messaging to full contact centre deployments, we implement Twilio’s platform to match how your business actually communicates.

Programmable Messaging

SMS, WhatsApp, and multi-channel messaging integrations that deliver timely, personalised communications at scale.

Voice & IVR Systems

Intelligent virtual agents and intuitive IVR systems that provide round-the-clock, efficient customer service.

Twilio Flex Contact Centre

Cloud-based, fully customisable contact centre platform that adapts to your business and scales with you.

OTP & Verified Communications

Secure identity verification via SMS and WhatsApp OTPs, ensuring trust and compliance at every touchpoint.

SendGrid Email Delivery

Transactional and marketing email infrastructure engineered for optimal deliverability and consistency.

Twilio Segment CDP

Unified customer data platform that collects, cleans, and activates first-party data across all your tools.

CRM-Connected Communications

Every Twilio implementation we build connects directly to your CRM — HubSpot, Salesforce, or custom systems. That means WhatsApp conversations, call recordings, SMS threads, and support tickets flow straight into your customer timeline. No silos, no manual logging, no blind spots.

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Custom Workflows with Twilio Studio

We design, deploy, and iterate on complex communication workflows using Twilio Studio. From automated appointment reminders and delivery notifications to multi-step customer journeys that span SMS, WhatsApp, and voice — every workflow is built to your business logic, not a template.

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OUR APPROACH

How we deliver Twilio projects

Every engagement follows a structured process — from understanding your communication goals to launching a solution that scales.

Discovery & Strategy

We map your current workflows, communication channels, and customer journeys to architect the right Twilio solution.

Design & Integration

Expert API integration connecting Twilio to your CRM, support tools, and business systems with proper error handling.

Testing & Optimisation

Thorough testing under real-world conditions. We fine-tune every flow so your system performs reliably at scale.

Launch & Ongoing Support

Go-live support and ongoing strategic guidance. We don’t disappear after launch — we help you evolve your communications.

TESTIMONIALS

Client Testimonials

Great onboarding process by Emma and Caleb. Such a pleasure to deal with, and highly recommend their services.

Pleasure to work with MO Agency. Excellent and seamless onboarding process that fostered significant value. The team is personable and professional!

Really enjoyed working with the MO Onboarding team. Extremely knowledgeable and efficient team.

Reviews from the HubSpot Partner Directory. View them all.

What Twilio products do you implement?

We work across the full Twilio platform — Programmable Messaging (SMS, WhatsApp), Voice, Verify (OTP), Twilio Flex contact centre, Twilio Studio for workflow automation, SendGrid for email, and Segment for customer data. We’ll recommend the right combination based on your business needs.

Can Twilio integrate with our CRM?

Absolutely. We specialise in connecting Twilio to HubSpot, Salesforce, and custom systems. Calls, messages, and interactions are logged directly to contact records, giving your teams full visibility without manual data entry.

How long does a typical Twilio implementation take?

A focused messaging or OTP integration can be live within 2–4 weeks. More complex deployments like Flex contact centres or multi-channel workflows typically take 6–12 weeks depending on scope and integrations required.

Do you provide ongoing Twilio support?

Yes. Most clients engage us on an ongoing basis for monitoring, optimisation, and extending their Twilio implementation as their business evolves. We also provide training so your team can manage day-to-day operations independently.

What makes MO Agency different from other Twilio partners?

We’re Africa’s first Twilio Gold Partner, and we combine deep Twilio technical expertise with CRM and RevOps knowledge. That means your communications platform isn’t built in isolation — it’s connected to your revenue operations from day one.

Twilio & Segment CDP
Gold Partner

Unlock seamless, omnichannel customer experiences with MO Agency's Twilio expertise. We engineer end-to-end integrations that put your customers at the heart of every interaction.

Africa’s first Twilio Gold Partner