Brand Strategy
The UX Cost of Over-Explaining: Why Dense Content Signals Strategic Uncertainty
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When I start with a website user-experience (UX) audit, or begin refining the user journey on a new website project, I’m often confronted with walls of content in a dense visual hierarchy. My immediate reaction is deflating. Not because the content is “wrong”, but because it signals how much work will be required to uncover what actually matters. I empathise with the organisations. The stakes feel high, attention spans are shorter, and the competition is relentless. So teams try to include as much information as possible, hoping that something important will catch a prospect’s eye.