Our thinking about HubSpot, AI, & removing silo'ed data

Updated April 2026 Introduction HubSpot uses a seat-based pricing model across its entire product range. Understanding how seats work is the single biggest factor in getting your licensing right — and keeping it affordable as your team grows. Here's the short version: Some Hubs (Marketing, Content, and Data Hub) come with core seats already bundled in at their Professional and Enterprise tiers. Expanding beyond the included seats means purchasing

Updated April 2026 The short answer: HubSpot's free CRM is genuinely free forever, but in 2026 it's far more restrictive than the "1 million contacts, unlimited users" plan many older guides describe. Free accounts are now capped at 1,000 contacts, 2 users, 1 deal pipeline, 10 custom properties, and 2,000 marketing emails per month, and every email, landing page, meeting link and chat widget carries HubSpot branding. You still get a real CRM - contacts, deals,

Your website is probably being cited in ChatGPT, Perplexity, Claude, and Gemini answers right now. Your Google Analytics 4 property almost certainly can't see most of it. This isn't hyperbole. It's a structural measurement problem that's going to get worse before it gets better - and it's the single biggest blind spot in modern B2B marketing measurement. If you're investing in AEO (Answer Engine Optimisation), content marketing, or thought leadership, and you can't see which of that work is landing in AI-generated answers, you're flying blind on what's arguably the most important emerging

What Does “None Met” Mean in HubSpot Workflows? Most HubSpot users ignore “none met” until the day a workflow breaks. Then suddenly it becomes very important. I recently came across this exact question on Reddit. Someone asked, “Can someone explain ‘None met’ to me like I’m a toddler?” I jumped into the comments to help clarify. But it got me thinking. If this many people are unsure about what “none met” does, it is probably a commonly misunderstood condition

You've made your website AI-readable. Your robots.txt allows AI crawlers. Your pages are available as clean markdown. But AI systems still aren't citing you. The infrastructure gets your content in front of AI agents. The structure of your content determines whether they actually use it. This article covers how to write and format content that AI systems can confidently extract, cite, and include in their answers.

AI systems are becoming primary discovery channels. ChatGPT, Perplexity, Claude, Google AI Overviews, and Gemini now answer hundreds of millions of queries every day. When they answer a question that your content could address, they make a retrieval decision: which sources should inform this answer, and which should be cited? If your website isn't AI-readable, you're invisible to a growing share of your audience. And the gap between AI-readable and AI-invisible is widening fast. This guide covers everything you need to do to make your website visible to AI systems - from the format

robots.txt gives you a binary choice: allow an AI crawler to access your content, or block it entirely. But what if you want something in between? What if you want AI systems to cite your content in search results but not use it for model training? What if you want AI agents to read your public marketing pages but restrict access to your premium content? robots.txt can't express these distinctions. Content Signals can. What Content Signals are Content Signals is a response header standard that lets you declare how AI systems may use

If you've heard about making your website AI-readable, you've probably encountered llms.txt. It's one of those things that sounds technical but is actually straightforward - and it's something every website should have in place right now. This article explains what llms.txt is, what it looks like, how to create one, and where it fits in the broader AI readability stack. The one-line explanation llms.txt is a markdown file at your website's root that gives AI systems a curated table of contents for your site. It tells them who you are, what your site contains, and where to

If you work in marketing, content, or business, you may have heard that AI systems prefer markdown. But what does that actually mean? What is markdown, why do large language models prefer it, and what does it look like in practice? This article explains markdown from the ground up - no developer background required - and makes the case for why it's the most important format shift happening in web content today. What markdown actually is Markdown is a lightweight text formatting language created by John Gruber in 2004. It uses simple characters to indicate structure: