Our thinking about HubSpot, AI, & removing silo'ed data

Customer engagement is one of those terms you hear a lot that everyone knows is important. Still, most people can't quite define it and don't fully understand it. To help demystify the idea of customer engagement and make it more universally accessible, we wanted to provide a simple introduction to the concept, starting with the basics. The Definition of Customer Engagement Since customer engagement can mean something slightly different to everyone based on their industry and business goals, it can also be

Understanding the customer experience is the key to refining your sales practices. It's important to have a sense of what your customers are thinking, doing, and experiencing during each phase of the sales funnel. A customer journey map can help you present complex data in a visual format that engages your entire team. What is a Customer Journey Map? A customer journey map is a visual representation of the sales process, giving your marketing team and sales force an inside look at the feelings, concerns,

Companies that lead in customer experience outperform those that don't by 80 per cent. An improved customer experience during all steps of the customer journey can lead to a better retention rate, and increasing your retention rate by just five per cent can lead to an increase in profits of up to 95 per cent.

Welcome to the world of digital and online marketing! In today's fast-paced digital age, having a strong online presence is crucial for the success of any business. Search Engine Optimisation (SEO) plays a critical role in this by helping websites rank higher in search engines like Google, thus increasing their visibility and attracting potential customers. Cape Town is home to numerous SEO companies, but finding the right SEO Company for your business can be a challenge. To make things easier, we've compiled a

Remote working is changing the way we think about the workplace. You no longer have to 'go to the office' to get work done. There are entire companies out there now that are 100% remote. What is remote working? Remote working allows professionals to work outside the office environment and is based on the concept that work does not need to be done in a specific place to be executed successfully. Why remote working? At the time of writing, all our staff, myself included are in self-quarantine. In fact, we've been in quarantine for over

We have written in-depth about SEO and why SEO is important for your website. But to keep things easy for those new to SEO and digital marketing, we thought we'd write a quick guide on what SEO is. Embedded in the guide we also provide links to other blogs on our site and resources around the web that might help. Enjoy. The definition of SEO Our working definition for search engine optimisation comes from the popular SEO site

MO Agency hosted a Remote Working webinar where we shared the tools and processes we use, tips and tricks learned, how we run projects with remote teams, and tips from our employees who are actually doing this daily. The Corona Virus is forcing many in Europe, Asia and the USA into quarantine, which has resulted in an immediate adaptation to a remote working environment for many companies that aren’t prepared. In South Africa, our response to the threat of Corona Virus has been somewhat slow. Given the current economic climate, a major risk mitigation strategy is a readiness

The whole point of an SEO strategy is to cover as much digital property as possible and appear more credible to searchers in a bid to improve organic traffic to your website. Though search engines may be getting smarter, some work is still required on our part to ensure the right information gets delivered to search engines, and eventually to consumers. SEO is no longer a purely technical pursuit, and involves agencies delivering well on a vast number of features for their SEO package offerings to be considered as good. As with anything in life, there’s a right way and wrong way to go

According to Everyone Social, internal marketing involves the promotion of a company’s objectives, mission, products and services to its own employees, with the purpose of improving employee engagement, increasing overall brand reach, and ensuring the provision of value, by employees to potential customers because they believe in and understand the company’s goals and vision themselves.